If there is supply disruption to any of your utilities (electricity, gas and or water) there are various simple things to consider:
- Create a home emergency kit/grab bag
- Know your supplier and how to contact them
- Create a Home Emergency Plan in case you need to leave your home
- During an incident follow advice from your provider(s) and from local services including the emergency services and local authorities
- Make sure you have either a battery or windup torch to hand
- Know how to turn off your utilities and what is involved in turning them back on
- Look after in on elderly and vulnerable neighbours during an incident
- In a gas outage do not overload the electricity grid by using too many electricity heaters
Key contacts and reporting links:
In a power cut:
- Telephone UK Power Networks on 105 from a Landline or 0333 32 32 105 from a mobile or
- Text the word ‘Power’ followed by your postcode to 80876, e.g. Power MK40 1xx
- For all gas incidents, telephone the National Grid Emergency Call Centre on 0800 111999
Anglian Water –
- Check to see whether there is a leak online
- Report a leak by telephoning the free 24/7 leak-line number 0800 771 881
- If you do not have any water telephone the 24/7 emergency hotline on 03457 145 145
Affinity Water –
- Check current customer alerts online
- Report bursts or leaks by telephoning 0800 376 5325
- Check current incidents and planned works online
- If you do not have any water check to see if water is coming out of any taps to see if its a plumbing problem, check with your neighbours and if they have the same problem, call 0345 357 2407
Thames Water –
You may be entitled to a priority service during a utilities failure for example bottled water delivered to the elderly and / or disabled. Each service is different but all are OPT IN services and you have to register for them.
If you would like to find out whether you are eligible for any of these services, please contact your utility companies via the contact details on their bills.
Great advice on our partners websites:
Learn how and when to turn off utilities:
You may need to do this in case you have to evacuate. This can happen even in less extreme circumstances, like a burst pipe or gas leak, so its useful to know what to do.
- Locate the electric, gas and water shut-off valves (stop cocks).
- Keep necessary tools near gas and water shut-off valves.
- Teach family members how to turn off utilities.
- If you turn the gas off, a professional must turn it back on.
- Do not attempt to do this yourself. Phone the Gas Safe Register on 0800 408 5500